Return and Refund Policy
Return & Refund Policy
In the case that you are not satisfied with your purchase (damaged during shipment, wrong item/type/shade), kindly inform Customer Service before returning the item and we will look into the issue. Otherwise, your request will not be processed.
- Product return request must be made within 7 working days from date received.
- Damaged items must be returned together with their original box and receipt.
- Items bought from PE Skin Professional promotional events (e.g. Anniversary, MyCyberSale or X'MAS) are not eligible for return and exchange.
Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Please provide the return parcel tracking number for all items.
We are very sorry to inform that all goods sold are not refundable. Only items that are wrongly sent or damaged is able to be exchange.
What about postage charges?
Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM 5.00 for your return shipping charges to your account.
Please allow 14 working days for this process to be completed.
For more information, kindly email to
How can I return my purchase?
Kindly email your inquiry to with the subject “Return Item”. We will assist you as soon as possible.
Please allow 7 working days for your inquiry to be processed.
To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
How long will it take to receive my new item(s)?
Please allow a minimum of 14 working days from the date we receive your return package.
Amount of refund will be based on customer service's inspection of returned products.
I need more information about this. Who do I contact?
You can contact our customer service by sending email inquiry to firstname.lastname@example.org
Our customer service will contact you during working days and hours.