Overview
- In the case that you are not satisfied with your purchase (damaged during shipment, wrong item/type/shade), kindly inform Customer Service before returning the item and we will look into the issue. Otherwise, your request will not be processed.
- Product return request must be made within 7 working days from date received.
- Damaged items must be returned together with their original box and receipt.
- Items bought from PE Skin Professional promotional events (e.g. Anniversary, MyCyberSale or X’MAS etc.) are not eligible for return and exchange.
- Kindly inform Customer Service before returning the item otherwise the request will not be processed.
- Please provide the return parcel tracking number for all items.
- We are very sorry to inform that all goods sold are not refundable. Only items that are wrongly sent or damaged is able to be exchange.
What about the return process?
Regarding the return postage rate, packing & etc. Kindly drop us an email with subject of “Return Item Inquiries” at peskinpro.info@gmail.com or you can directly whatsapp us.
